Ryan Hamilton, Resolute’s president, and mediators Hon. Richard Sankovitz and Hon. David Jones answered questions for the Wisconsin Law Journal on the success of virtual mediations during the COVID-19 outbreak. In the first few weeks of the outbreak, Resolute was able to convert the vast majority of its mediations that were scheduled to either telephone or video mediations across the United States with great success.
Resolute announced earlier this month the release of eMediate, a platform specifically designed to support virtual mediations. The eMediate platform is easy to use for all parties and contains highly advanced features designed to mimic the normal flow and process of a mediation, including the ability to have private caucuses with the mediator to facilitate shuttle diplomacy. Unlike other more generic platforms that may be experiencing service or unreliability issues due to overuse, eMediate is a secure, confidential platform geared towards the mediation/arbitration industry.
In addition, Resolute has been sponsoring video mediation training webinars for both its clients and mediators and has trained attorneys and mediators across the United States.
Ranked as the #1 Overall ADR Provider and the #1 Overall Online ADR Resource in the U.S. by the National Law Journal in 2019 and 2020, Resolute is one of the nation’s largest ADR providers. Resolute provides mediation, virtual mediation, tele-mediation, binding arbitration, paper arbitration, judicial referee, appellate insight, class action settlement adjudication, and other services designed to assist parties who wish to resolve their disputes.